*Please tick when you have confirmed.

Point 1: Incoming mail will not be shipped unless instructed to do so.

Any requests for incoming mail, such as confirmations and shipping instructions, are made on your My Page.
No mail will be sent out without your request.

*Please tick when you have confirmed.

Point 2. The storage period is two weeks.

Within two weeks, you must request shipping, etc. via your My Page.
Please note that if two weeks have passed, you can no longer give directions as mail will be automatically

*Please tick when you have confirmed.

Point 3. All incoming mail is handled by our Distribution Center in Hatchobori, Chuo-ku, Tokyo.

Collected mail is handled at our Distribution Center (Hatchobori, Chuo-ku), where it is sorted and data is entered.
If you wish to pick up your mail, you can do so at our Distribution Center (Hatchobori, Chuo-ku, Tokyo).
Distribution Center opening hours: weekdays from 10am to 6pm.

*Please tick when you have confirmed.

Point 4. For any incoming mail that requires a signature on delivery, a delivery notice will be collected.
*Because no staff are stationed on-site, no one will be able to receive items in person.

For parcels from door-to-door delivery services (e.g. Yamato) and registered mail from the post office, a signature is required at the time of delivery, so we do not receive the parcel on-site but instead receive a delivery notice.
The details of the delivery notice will be reflected on your My Page, so please contact the courier yourself to request re-delivery or forward the package to your home address, etc.

We also cannot handle contactless delivery for Amazon purchases, as our staff are not always on-site. If you specify contactless delivery, there is a possibility that your package will be lost. Please do not specify contactless delivery.

*Regarding registered mail from the post office
Registered mail addressed to a company cannot normally be forwarded to an individual's home address.
Even if the forwarding address is the home address of the representative director, the registered mail cannot be forwarded.
If you request forwarding to your home address by telephone, the operator at the post office will reject your request.
However, if you select [Workplace] on the Japan Post website, you can forward it to your home address.

The points are as follows.

[Point 1] Always give forwarding instructions via the Japan Post website.
Forwarding requests made by telephone will be rejected by operators.
[Point 2] Please indicate the forwarding address to be a [Workplace] on the designated page of the Japan Post

*Please tick when you have confirmed.

Point 5. The maximum number of incoming mail is 100 per month.

Please be careful when using this service for the following purposes:
The address used to send out direct mail / Address used to return large quantities of samples or products / Address used for lotteries, etc.
If we receive more than 100 items of mail, we will charge you an excess fee of ¥40 per item.
If you are a professional user who would receive over 100 items of mail every month, we will not accept your application.
If we receive more than the maximum limit of mail without prior notification and we are unable to handle it, we will stop your address use with 30 days' notice.

*Please tick when you have confirmed.

Point 6. Not all mail is shipped free of charge.

There are conditions for free shipping.
If the mail that you have requested via your My Page falls within the free shipping conditions, we will send it to you free of charge.
The free conditions are as follows.

Free shipping conditions for [Regular Forwarding (Routine Express Mail)]
■Condition 1: Sending by express mail every Friday
■Condition 2: Free of charge for a parcel up to A4 size, 2.5cm thick and 1kg or less (total size at time of shipping)
■Condition 3: You must request us to forward your mail using [Regular Forwarding] on My Page (Mail Management)
.

Free shipping conditions for [International Shipping Service]
■Condition 1: One free shipping per month on weekdays (Monday to Friday).
■Condition 2: Documents (paper only) of B4 size and less than 1kg are eligible for free shipping.
■Condition 3: Please request the international shipping on your My Page by 5pm (Japan time).
*We do not offer international shipping for any items that do not meet the free shipping conditions (paid shipping, etc. is not available).
*We only ship your parcel using our designated courier.

Free shipping conditions for [Express Mail Forwarding (Spot Express)]
■Condition 1: Free of charge up to 3 times a month, up to A4 size, 2.5cm thick, and 1kg or less (total size at time of sending).
■Condition 2: If we receive your request before 5pm on a working day (Monday to Friday), we will send it the same day. *(If it is outside these hours, it will be sent on the next business day)
■Condition 3: You must request [Express Mail Forwarding] on your My Page (Mail Management).

When using International Shipping Service, [Express Forwarding (Spot Express)] is not available.
［Regular Forwarding (Routine Express Mail) ] is available.
For Mail that cannot be shipped using International Shipping Service, please use [Regular Forwarding (Routine Express Mail) ] and send it to your address in Japan.

*Please tick when you have confirmed.

Point 7. Incoming mail missing names of buildings and floors, etc, in the address will not be delivered.

In some cases, there are several buildings at the same street number or several rooms on the same floor.
Please note that if a part of the address is omitted, your mail will be returned to the sender at the discretion of the delivery company.
Please make sure that the full address is written on mail without omissions.

*Please tick when you have confirmed.

Point 8. There is only one address to which Customer Plus will ship your mail.

To avoid incorrect deliveries, you can only register one forwarding address. It is not possible to register more than one.

If you use International Shipping Service, you can register two addresses: a domestic address and an international address.

*Please tick when you have confirmed.

Point 9. You cannot specify the courier company for shipping mail from Customer Plus.

Please be advised that we can only accept shipments via Customer Plus designated couriers.

*Please tick when you have confirmed.

Point 10. The fax number is shared by all members and all incoming faxes are sorted by our staff through visual checking.

The fax number is not an individual number but a shared number. When we receive the fax, we will check who it is addressed to and forward it to you by email (PDF attachment).
If we receive fax addressed to "To whom it may concern" or "only the surname of a person", we will not be able to identify the recipient and it will not be forwarded.
Faxes can be forwarded on weekdays from 9am-6pm.
The maximum fax forwarding limit is 100 forwardings per month.

Customer information

Company name (trade name)

Please enter 'none' if you do not have one, or 'undecided' if you have not decided.

Full name

E-mail address

Mail / Fax Terms and Conditions

*Please tick when you have read the terms and conditions PDF.
I have read and understood all the contents of Mail / Fax Terms and Conditions.

• Terms and Conditions for the standard version (for customers except for the double address plan and international shipping service plan).
• Terms and Conditions for the international shipping plan

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