Customer Plus

Can I use Virtual Office if I live overseas?

Click here to apply

Click here to contact us

Recently we have been receiving many enquiries from people living overseas,
so we have summarized examples of how our customers living overseas use our services.
You can find detailed information on this page.

MENU
  1. Membership Statistics
  2. “Can I set up a company in Japan even if I live overseas?”
  3. Benefits of Using Virtual Office
  4. “All-In-One Start a Company” English Support Service
  5. How to File and Obtain Required Forms
  6. International Shipping Service
  7. Virtual Office Required Documents
  8. “What if I live overseas?”
  9. Fees and Payment Methods
  10. List of Locations
  11. FAQs
  12. Start-to-Finish Flowchart
  13. Message from Customer Plus
  14. Application Form

*All prices shown on this page include tax.

Percentage of our users (members) who live overseas

Percentage of our users who live overseas
Japanese living overseas Foreigners living overseas
Percentage of users 15% 85%
Percentage of company establishment 5% 95%

Can I set up a company in Japan even if I live overseas?

Since March 2015, regulations have been eased so that companies can be established even if the representative director does not live in Japan. In addition, the conditions for capital contribution procedures have also been eased, making it easier for overseas residents to set up a company in Japan. You can find more information on the Ministry of Justice website.

Representative director’s address Procedure for capital contribution
Before deregulation At least one of the representative directors had to have an address in Japan. Without an address in Japan, they could not set up a bank account to transfer the capital, so they needed a business partner living in Japan to assist them.
After deregulation It is ok for all of the representative directors to live abroad or to be foreign nationals. The scope of the account holder of the deposit passbook has been broadened to include third parties (any person or legal entity) other than an incorporator or director at incorporation.
Required document 1: Signature certificate

A signature certificate is required for foreign nationals living overseas,
as well as for Japanese nationals who have removed their resident registration in Japan.
A signature certificate is what is called a “seal registration certificate “ in Japan.
Please note that the requirements differ between the establishment of a limited liability company and that of a stock company.

Type of company Representatives’ signature certificate Board members’ signature certificate Incorporator(s)
Limited Liability Company One signature certificate of the representative employee Not required Not required
Stock Company One signature certificate of the representative director Signature certificate of all applicable members are required Signature certificate of all applicable members are required

*Precautions
Please note that the document must be equivalent to a Japanese seal registration certificate.
The following information must be included.
If any of the information is missing, it cannot be accepted.

（１）Name
（２）Address (place of residence outside Japan)
（３）Date of birth
（４）Signature or seal (in countries where use of a seal is common place)

■Attachable signature certificate (in the case of a person from country A residing in country B)
Prepared by competent authorities of the home country in the home country
(e.g. an administrative body of country A located in country A)		 〇
Prepared by competent authorities of the home country in Japan
(e.g. Embassy of country A in Japan)		 〇
Prepared by competent authorities of the home country in a third country
(e.g. Embassy of country A in country B)		 〇
Prepared by a notary in the home country
(e.g. notary in country A) 		〇
Required document 2: Translation of attached documents in a foreign language

When attaching documents in a foreign language to the application for commercial registration,
as a general rule, Japanese translations must be attached for all of the documents.
However, in certain cases, you can omit a part of the translations.
For details, please refer to “Translation of Documents to be Attached to Applications for Commercial Registration”.

Procedure for capital contribution
Items Contents
Account name used for capital contribution The incorporator or director at incorporation or, in special cases, a third party (including legal entities) is now allowed to be an account holder of the deposit passbook, provided that neither the incorporator nor the director at incorporation has an address in Japan. (*A power of attorney is required.)
Preparation of document certifying payment A document in which the following two documents are included can be regarded as a payment certificate.
(1) A document certifying the amount paid to a bank or other institution that handles the payment
(2) A copy of a deposit passbook of the payment handling institution, or a bill of transaction, or other documents prepared by the payment handling institution.

All of the following must be stated in the document.
(1) Name and branch of the payment handling institution
(2) Contribution payment history
(3) Name of the account holder
Payment handling institutions The payment handling institutions include not only the main and branch offices of Japanese banks located in Japan, but also branch offices of foreign banks located in Japan (which are permitted by the Prime Minister to be established).
Also, Japanese bank branch offices located overseas are included. You can find whether a branch is one of these by checking the bank’s certificate of registration.
However, please note that a local subsidiary established under foreign law is not a foreign branch of a Japanese bank and is not included in the list of “payment handling institutions”.
■Applicable payment handling institutions
Domestic bank main and branch offices located in Japan (e.g. Osaka branch of Tokyo Bank) 〇
Domestic bank branch offices located overseas (e.g. New York branch of Tokyo Bank) 〇
Foreign bank branch offices located in Japan (e.g. Tokyo branch of New York Bank) 〇
Foreign bank branch offices located overseas (e.g. Boston branch of New York Bank) ×
About placing of seals

When a foreign company which is not registered as a foreign company under the provisions of the Companies Act,
or a foreign national who is not allowed to affix a seal, is required to place a seal on the registration application;
the articles of incorporation; or copies of attached documents in the case of requesting the return of the original documents,
the signature may be affixed in one of the following ways instead of as a seal.

・Sign on the seam of two papers (tally signature)
・Sign at the margin of each page
・Initial at the margin of each page
・Sign at the covered binding part (both the front and back covers)

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

Benefits of using Virtual Office

Benefit One

You can separate your business address (where you register and open your business) from your home address.

You can separate your business address (where you register and open your business) from your home address.
You do not have to worry about rental agreements and management rules.
By having your business address in Virtual Office, you won’t have to worry when moving to a different location.
Please choose from the following options.

Name of location Owned / Rented Nearest station Sample address
Shinjuku Meeting Tower Our own building Higashi-Shinjuku Station 〇F, 〇〇 Building, 7 Shinjuku, Shinjuku-ku, Tokyo, Japan
Shirokane Meeting Tower Our own building Shirokane-Takanawa Station 〇F, 〇〇Building, 〇 Shirokane, Minato-ku, Tokyo, Japan
Nihonbashi Tower Our own building Higashi Nihonbashi Station 〇F, 〇〇Building, 2 HigashiNihonbashi, Chuo-ku, Tokyo, Japan
Shibuya Tower Our own building Hatagaya Station 〇〇, 3 Hatagaya, Shibuya-ku, Tokyo, Japan
Shinjuku 3-chome Plus Owned by our company (unit ownership) Shinjuku 3-chome Station / Shinjuku Station Unit〇〇〇, 〇〇Building, 3 Shinjuku, Shinjuku-ku, Tokyo, Japan
Aoyama Premium Owned by our company (unit ownership) Aoyama Itchome Station Unit 〇〇〇, 〇〇Building, 2 Minami-Aoyama, Minato-ku, Tokyo, Japan
Tokyo-Nihonbashi Plus Leasing Mitsukoshimae Station 〇F, 〇〇Building, 1 NihonbashiMuromachi, Chuo-ku, Tokyo, Japan
Shibuya Plus Leasing Shibuya Station 〇F, 〇〇Building, 3 Shibuya, Shibuya-ku, Tokyo, Japan
Shinagawa Plus Leasing Shimbaba Station 〇〇, 4 Minamishinagawa, Shinagawa-ku, Tokyo, Japan

Benefit Two

You can reduce your fixed costs.

Compared to the costs of renting an office in a city center, you can dramatically reduce your fixed costs, including the initial costs (security deposit, key money, etc.).
If you use our Customer Plus service, the monthly fee is 5,217 yen.
The initial fee of 10,267 yen is also waived when you take advantage of one of our campaigns.

We offer two payment options: monthly and annual lump sum payment.

Monthly payment

If you wish to pay monthly, we accept only credit card payments. The first month’s fee is the sum of the monthly fee, initial fee and other costs.

*Minimum contract period: 6 months.

Annual lump-sum payment

If you prefer annual lump-sum payment, this is cheaper than paying monthly.
We accept bank transfer and credit card payment.

*Minimum contract period: 12 months

■Discount for annual lump-sum payments

For the Address Plan and Overseas Shipping Plan, the discount is 4,985 yen per year. You will save the equivalent of about one month worth of fees.
If you choose other plans, the discount is a flat rate of 9,970 yen per year.

■Annual lump-sum payment renewal

Your annual payment will not be renewed automatically. We will notify you one month before your usage expires. When renewing your contract, you can change it to a monthly payment plan for the following year.
Please note that if you choose to pay monthly for the following year, we can only accept credit card payment.
Also, the minimum contract period will be removed. You can cancel your contract by giving us one month’s notice before the expiry date.

  • *All prices above include tax.
  • *Please note that you need to give us one month’s notice to cancel your contract. However, cancellation within the minimum contract period is not permitted.

Benefit Three

Your privacy is protected.

By using Virtual Office as your registered office address, you can avoid having your home address publicly available. Your privacy is protected.
Here are examples of what your business card might look like.

*Front
*Back

Benefit Four

Because our company is the owner of the buildings/units, we are able to offer our customers more long-term and stable management.

In 2008, we founded Customer Plus, and we are now in our fifteenth year.
In many cases, virtual office operating companies rent a floor from a building owner to run their virtual offices, but in this case, users may face the situation where they become unable to continue operating the office due to extenuating circumstances, such as when the building needs to be rebuilt.
In the past, similar cases have occurred at our company’s locations, causing inconvenience to our members.
After examining all the risks involved, Customer Plus identified that the biggest risks were associated with situations that were beyond our control, such as relocation due to building demolition.
To offer a more secure and long-term stable service in the future, we decided to buy rather than rent spaces for virtual offices, and we are now developing self-owned sites.

We can support you in English to set up your company!

If you are a foreign national living abroad and want to set up your own company through our Customer Plus service,
[All-in-One Start a Company] is the best solution for you.
Staff are available to assist you in English. So you don’t have to worry even if you don’t speak Japanese. In addition, you can complete the procedure without visiting Japan.
For more information on [All-in-One Start a Company], please see below.

Total amount at the time of company establishment
(not including the Virtual Office costs)
For stock companies Amount Payable to Remarks
Registration and license tax 150,000 yen Legal Affairs Bureau Required at the time of company establishment
Fee for attestation of the articles of incorporation Capital of less than 1 million yen 30,000 yen Notary office Required at the time of company establishment
Capital of more than 1 million yen but less than 3 million yen 40,000 yen
Capital of 3 million yen or more 50,000 yen
Payment for a certified copy of articles of incorporation 2,000 yen Notary office Required at the time of company establishment
Stamp duty
(40,000 yen)		 No charge for electronic authentication
Establishment agent fee 222,200 yen（Tax included） Customer Plus Establishment agent fee
One copy of company registration 600 yen Legal Affairs Bureau
Total payment Capital of less than 1 million yen 404,800 yen
Capital of more than 1 million yen but less than 3 million yen 414,800 yen
Capital of 3 million yen or more 424,800 yen
For limited liability companies Amount Payable to Remarks
Registration and license tax 60,000 yen Legal Affairs Bureau Required at the time of company establishment
Fee for attestation of the articles of incorporation 0 yen Notary office Required at the time of company establishment
Stamp duty (40,000 yen) No charge for electronic authentication
Establishment agent fee 222,200 yen（Tax included） Customer Plus Establishment agent fee
One copy of company registration 600 yen Legal Affairs Bureau
Total payment 282,800 yen
What’s included in [All-in-One Start a Company]
Items Person in charge Contents
Preparation of articles of incorporation Administrative scrivener An administrative scrivener in partnership with our company will prepare the articles of incorporation.
Attestation of the articles of incorporation Administrative scrivener Our partner administrative scrivener will visit a local notary office to proceed with attestation of the articles of incorporation.
Application for company registration Judicial scrivener A judicial scrivener in partnership with our company will apply for the registration of your company at the competent Legal Affairs Bureau.
Obtaining of a seal registration card Judicial scrivener Our partner judicial scrivener will obtain a seal registration card.
*You can also obtain a seal registration certificate, however the actual cost will be charged separately.
Obtaining a copy of company registration Administrative scrivener Our partner administrative scrivener will obtain a certified copy of the register.
*The actual cost will be charged separately.

Staff are available to assist you in English.

Flowchart for setting up a company

After completing the Virtual Office set up procedure, we will start your company establishment procedure.

Application
Please fill in the application form and submit it to us
Submission of required documents
After filling in the form, we will send you a confirmation email asking you to submit the required documents.
Assessment
Based on the information you provide, we will assess your application carefully and inform you of the result.
Payment
Once your application has been approved and we have received your payment, your Virtual Office application will be completed. The next step is to set up your company.
Start of company establishment procedure
Our partner administrative scrivener will contact you directly.
Preparation and attestation of articles of incorporation.
Our partner administrative scrivener will prepare and get attestation of the articles of incorporation on your behalf.
Application for registration
Our partner judicial scriveners will apply for registration at the competent Legal Affairs Bureau on your behalf.
Eligibility criteria for [All-in-One Start a Company]
Eligibility criteria Services for virtural office members
Type of companies Stock company and limited liability company *Not applicable to general incorporated associations.
Selectable locations: locations that can be used for your company registration address Shinjuku Meeting Tower (Shinjuku, Shinjuku-ku) Recommended: Our own building
Shirokane Meeting Tower (Shirokane, Minato-ku) Recommended: Our own building
Nihonbashi Tower (Higashi Nihonbashi, Chuo-ku) Recommended: Our own building
Shibuya Tower (Hatagaya, Shibuya-ku) Recommended: Our own building
Shinjuku 3-chome Plus (Shinjuku, Shinjuku-ku): Recommended: Owned by our company (unit ownership)
Aoyama Premium (Minami Aoyama, Minato-ku) Recommended: Owned by our company (unit ownership)
Tokyo-Nihonbashi Plus (Nihonbashi-Muromachi, Chuo-ku)
Shibuya Plus (Shibuya, Shibuya-ku)
Shinagawa Plus (Minami-Shinagawa, Shinagawa-ku)
How to apply Please fill in the application form at the bottom of this page and submit it to us.

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

How to file various notification forms and
obtain a copy of company registration

List of places to file notifications
Where to submit notification forms Forms to submit Deadline for submission, remarks
Tax office (competent at the registered address) Notification of Corporation Establishment Within two months from the date of company establishment
Notification on the Establishment of a Salary-Paying Office Within one month from the date of salary-payment office establishment
Notification of Inventory Asset Valuation Method By the deadline of lodging your tax return for the first period
Notification of Depreciation Method for Depreciable Assets By the deadline of lodging your tax return for the first period
Application Form for Approval of Filing Blue Return Either the date on which three months have passed since establishment or the end of the first fiscal year, whichever comes first
Labour Standards Inspection Office (Industrial Accident Insurance) Business Report Within 10 days of employment and within 10 days of the establishment of the insurance relationship
Report of the Establishment of a Labor Insurance Relationship
Work rules Compulsory if your company has ten or more employees
Metropolitan Tax Office Notification of incorporation/establishment Within 15 days from the date of commencement of business
Public Employment Security Offices: Hello Work (Employment Insurance) Notification of the establishment of an employment insurance application office (when hiring employees, the office becomes an applicable office) Submit within 10 days of the day after the establishment of the employment insurance application office
Notification of Acquisition of Employment Insurance Qualification Submit within 10 days from the day after the office becomes the employment insurance application office
Pension Office (Social Insurance Office) Report of the New Application for Welfare Pension Within 5 days from the date of incorporation
Current Circumstances of a New Applicable Business Office Form  
Report of Insured Person for Welfare Pension Within 5 days from the date of qualification as an insured person
Notification of Change of Non-Working Dependents As soon as possible if the insured person has dependents
National Pension as Category 3 Insured Persons’ Report Form  
Obtaining a copy of company registration

Obtaining a copy of your company registration is part of the [All-in-One Start a Company] service.
Our partner administrative scrivener will obtain a copy of your company registration. The actual cost (600 yen per copy) will be charged separately.

We also offer International Shipping Service!

We can send your mail delivered to the Virtual Office’s address in Japan to overseas. We recommend this service for members who live abroad or who are moving abroad (getting transferred). We can also send mail to domestic addresses.
We will notify you by email whenever you receive mail. You can also check your incoming mail history and choose whether you want to receive it or not on your My Page.

Flowchart of incoming mail
Conditions for free shipping
Conditions for free international shipping

Condition 1　Free shipping is available once a month on weekdays (Monday to Friday).

Condition 2　B4 size documents (paper only) weighing less than 1kg are covered by the free shipping.

Condition 3　For shipping requests, please request by 5pm (Japan time).

Condition 4　Even if you do not use the service once a month in the current month, you cannot carry it over to the next month.

*Please note that only items within the free shipping conditions can be shipped overseas. We do not offer paid international shipping.

Conditions for free domestic shipping

Condition 1　Free express mail only once a week.

Condition 2　Free of charge for parcels of A4 size and less than 2.5cm thick (in total at the time of sending).

Condition 3　As for shipment requests, please request before 5pm (Japan time).

Condition 4　Free delivery every Friday.

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

Documents required for a Virtual Office

To apply for a Virtual Office, please prepare the following documents. Representatives’ documents are required. Representatives are defined as the following people.

Establishing a Stock Company: the person who will be the representative director.
Establishing a Limited Liability Company: the person who will be the representative employee.

The following documents (1+2) are required.

Documents If you live in Japan If you live abroad
1: Photo ID Japan issued driving license, passport, etc. Local (overseas) issued driving license, passport, etc.
2: Representative’s current address confirmation documents Certificate of residence issued within the last 3 months (utility bills are also acceptable)
*Must be issued within the last 3 months and contain the representative’s full name and current address. 		Signature certificate with the Japanese translation OR a document issued by an official authority within the last 3 months.
*Must be issued within the last 3 months and contain the representative’s full name and current address.

*Please prepare the required documents (1+2) for the person working on behalf of the customer as well.

How to submit

Please submit your application in one of the following ways.

Submission method 1: Email Scan or otherwise convert to data and send by email
mail：info@ginza-plus.net
Submission method 2: FAX Sending by FAX
FAX number: 03-6850-7001

Notes for Overseas Residents

Note 1

There must be at least one person who can speak Japanese.

Once the Virtual Office process is completed, all responses will be made in Japanese.
It is essential that you have someone who understands Japanese.

Items Contents Supported languages
Virtual Office application From application to member registration English support is available.
Company establishment procedure Until your company establishment procedure is completed, English support is available.
After completing the Virtual Office service procedure After registration, enquiries about the Virtual Office service, etc. Only Japanese support is available.
■Before Customer Plus membership registration

English support is available for the [Virtual Office application process].
English support is also available for [any questions regarding the application process].
*If you have any questions in English, please note that it may take some time for us to reply.

■If you choose to apply for [All-in-One Start a Company], English support is available for the company establishment process.
■After Customer Plus membership registration

You will manage all your incoming mail and output of invoices on your My Page (members-only management screen).
My Page is available in Japanese only.
If you have any questions about your incoming mail or our services, we can only respond in Japanese.

Note 2

A collaborator in Japan who can receive mail is necessary.

Items Contents
Virtual Office ・About addresses in Japan
As for International Shipping Service, only items within the free conditions will be sent to international addresses.
We do not offer paid shipping.
We recommend you to prepare a shipping address in Japan.
It would be more convenient for you to have an address in Japan.
Items that do not meet the free conditions for international shipping can be shipped to a domestic address in Japan.
About opening a company account ・Company account opening procedure
Your business partner who lives in Japan (*) must become a board member of your company and be in charge of opening the company account.

*Resident in Japan?
The person must be registered as a resident in Japan.
If the collaborator is a foreigner, it is recommended that he or she has a qualification for working in Japan.

If you do not have a collaborator immediately available in Japan, please consult us.

Note 3

Only Japanese phone numbers can be registered as forwarding numbers.
*In the case that you wish to use our Call Forwarding service, you can only register a Japanese phone number for forwarding.

International phone numbers cannot be registered as forwarding numbers.
Only Japanese phone numbers can be registered as forwarding numbers.

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

Virtual Office fees and payment methods

Virtual Office Monthly Fee

We offer simple pricing plans to suit your needs.
All plans include the [use of address / management of incoming mail].

Address Plan

This is our basic plan. If you need a registered address for your company, and addresses to put on your business card and website, or if you need a meeting space in Tokyo, this is the plan for you.

Monthly Fee5,217 yen

Initial Fee0 yen

Registration Fee for the Service.

[Monthly payment]

First month fee：5,217 yen
Cost per year：62,604 yen

[Annual lump-sum payment]

First month fee：57,619 yen

Save 4,985 yen when you choose the annual lump-sum payment.

Call Forwarding Plan

If you need a telephone number to put on your business card and website, as well as an address, we recommend this service. This is a call forwarding service with a dedicated phone number starting with 03 (area code of Tokyo).

Monthly Fee10,434 yen

Initial Fee0 yen

Registration Fee for the Service.

Telephone forwarding upfront payment30,000 yen

[Monthly payment]

First month fee：40,434 yen
Cost per year：155,208 yen

[Annual lump-sum payment]

First month fee：145,238 yen

Save 9,970 yen when you choose the annual lump-sum payment.

Payment Methods

Monthly payment

If you wish to pay monthly, we accept only credit card payments.
The first month’s fee is the sum of the monthly fee, initial fee and other costs.

*Minimum contract period: 6 months.

Annual lump-sum payment

If you prefer annual lump-sum payment, this is cheaper than paying monthly.
We accept bank transfer and credit card payment.

*Minimum contract period: 12 months

■Discount for annual lump-sum payments

For the Address Plan and Overseas Shipping Plan, the discount is 4,985 yen per year. You will save the equivalent of about one month worth of fees. If you choose other plans, the discount is a flat rate of 9,970 yen per year.

■Annual lump-sum payment renewal

Your annual payment will not be renewed automatically. We will notify you one month before your usage expires. When renewing your contract, you can change it to a monthly payment plan for the following year.
Please note that if you choose to pay monthly for the following year, we can only accept credit card payment.
Also, the minimum contract period will be removed. You can cancel your contract by giving us one month’s notice before the expiry date.

  • *All prices above include tax.
  • *Please note that you need to give us one month’s notice to cancel your contract. However, cancellation within the minimum contract period is not permitted.

List of our locations

Customer Plus has 11 locations in Tokyo, of which six are owned by our company.
Office spaces at all 11 locations are available for use by our contracted customers. These are available for meetings, seminars and other events.
You can easily book a space through My Page for just 1,000 yen per hour (tax included).

Owned by our company新宿ミーティングタワー

5 minutes walk from Higashi-Shinjuku station

Shinjuku Meeting Tower

Owned by our company白金ミーティングタワー

8 minutes walk from ShirokaneTakanawa Station

Shirokane Meeting Tower

Owned by our company日本橋タワー

5 minutes walk from Higashi-Nihonbashi Station.

Nihonbashi Tower

Owned by our company渋谷タワー

10 minutes walk from Hatagaya Station

Shibuya Tower

Owned by our company新宿3丁目プラス

2 minutes walk from Shinjuku 3-chome Station

Shinjuku 3-chome Plus

Owned by our company青山プレミアム

1 minute walk from Aoyamaitchome Station

Aoyama Premium

青山アネックス

1 minute walk from Aoyama-itchome Station

Aoyama Annex

東京・日本橋プラス

2 minutes walk from Nihombashi Mitsukoshi

Tokyo-Nihonbashi Plus

渋谷プラス

6 minutes walk from Shibuya Station.

Shibuya Plus

品川プラス

5 minutes walk from Shinbaba Station.

Shinagawa Plus

銀座アネックス

6 minutes walk from Higashi-Ginza Station.

Ginza Annex

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

FAQs

Which of your locations can I use as my company’s registered address?

You can use any of the following addressees for your registration.
Nice locations: Shinjuku Meeting Tower (recommended: our own building), Shirokane Meeting Tower (recommended: our own building), Nihonbashi Tower (recommended: our own building), Shibuya Tower (recommended: our own building),
Shinjuku 3-chome Plus (recommended: room owned by us), Aoyama Premium (recommended: room owned by us),
Shinagawa Plus, Tokyo-Nihonbashi

Can you issue a rental agreement?

As we do not enter into rental contracts with our customers, we are unable to issue them.
Instead, we issue a user certificate.
We can also issue a “letter of permission” for the use of our company-owned premises.

Do I have to pay a deposit, key money or renewal fee?

No, there is no deposit, key money or renewal fee, so please don’t be concerned about this.

I only need a place for a couple of months each year, can I sign a monthly contract?

Unfortunately our current system requires a minimum six month contract.

How long will it take before I am able to use the service after I have applied?

If everything goes smoothly, you will be able to use the service in 2-3 working days.

Can you tell me about the procedure to sign up?

Please follow the instructions below

1) [Application] Please fill in the application form and submit it.
2) [Submission of Required Documents] After you submit the application form, we will send you a confirmation email asking you to submit the required documents.
3) [Assessment] We will assess your application carefully based on the information you have provided us. If there is no problem with the result, you can start using our service soon.
4) [Payment] Once the screening is successfully completed, we will ask you to make a payment.
5) [Start of Service] Once we have confirmed your payment, you will be ready to use our service.

At this point the address will become available. You can use it as your company’s registered address and put it on your business card.
If everything goes smoothly, it takes about two working days from the time of application until the service becomes available.

What are the required documents for foreigners living overseas when applying for Virtual Office?

The following two documents are required.

・Photo ID of the representative (passport, driving license, etc.)
・Documents confirming the representative’s current address. The document must clearly state the representative (full name) and current address (overseas address) and have been issued within the last 3 months. Signature certificates may be used instead.

*Please prepare the required documents for the person working on behalf of the customer as well.

For foreigners living overseas, is there any difference in obtaining a signature certificate when establishing a company in Japan?

There is a difference between a limited liability company and a stock company.

■In the case of establishing a limited liability company
One copy of a signature certificate of the individual who will be the representative employee is required.

■In case of establishing a stock company
・A signature certificate of all board members
・A signature certificate of all incorporators.
*If you are both the incorporator and board member, you will need two copies.

Are there any precautions I need to take when obtaining a signature certificate?

Please note that the document must be equivalent to a Japanese seal registration certificate.
The following information must be included.
If any of the information is missing, it cannot be accepted.

(1) Name
(2) Address (place of residence in a foreign country)
(3) Date of birth
(4) Signature or seal (in countries where use of a seal is common place)

What precautions do foreigners living overseas need to take when applying for Virtual Office?

Please note the following points.

・There must be at least one person who can speak Japanese. (Please fill in the “person in charge of communicating in Japanese” field in the application form)
・Please prepare the required documents for the person working on behalf of the customer as well.
・Please prepare one forwarding address in Japan.

If you use the [All-in-One Start a Company] service, English support is available.
Please note that once the Virtual Office service procedure is complete, only Japanese support is available

When you say B4 size documents weighing less than 1kg, do you include all the documents received for a whole month?

This includes all the documents received during the month. You can also request us to discard any unwanted items such as direct mail.
Items that do not meet the free conditions for international shipping can be shipped to an address in Japan for free. The following are the conditions for free shipping to the Japanese address.

Condition 1: Free express mail only once a week.
Condition 2: Free of charge for parcels of A4 size and less than 2.5cm thick (in total at the time of sending).
Condition 3: As for shipment request, please instruct us before 5pm (Japan time).
Condition 4: Free delivery every Friday.

I live outside Japan. I understand that I need to prepare a separate forwarding address in Japan, but is it acceptable to use the address of someone who is not a staff member of my company?

Yes, it is. There is no problem in doing this.

I want to pay for the Virtual Office fees by overseas remittance. Is this possible?

Yes, as long as the following conditions are met.
・Paying in a lump-sum annual payment (monthly payments are not acceptable)
・If there is any bank charge when we receive the payment, this charge will be borne by the payer.
・It may take some time for us to receive the payment, so you need to have enough time before our service commences.

I live in Hong Kong. Can you ship items overseas?

Yes, we can send your items to an overseas address if you apply for our International Shipping Service.
However, there are certain conditions for international shipping. We can only send items that meet these conditions.
Click here to see the conditions for international shipping.

If I choose the Call Forwarding plan, can I forward calls to an international phone number?

No, you can only register a Japanese phone number for forwarding. International phone numbers cannot be registered as forwarding numbers.

I do not speak Japanese. Can I still request the incorporation procedures?

If you use the [All-in-One Start a Company] service, English support is available.
Please note that once the Virtual Office service procedure is complete, only Japanese support is available.

If I use the [All-in-One Start a Company] service to set up my company, to what extent can you act on my behalf?

The service includes: preparation of the articles of incorporation; attestation of the articles of incorporation; application for the company registration; acquisition of a seal registration card / a copy of the company registration. English support is available for all of these services.

I cannot immediately arrange for a collaborator in Japan. Can you help me?

We are happy to help you by checking your situation. Please do not hesitate to contact us.

Does [All-in-One Start a Company] include application to the Legal Affairs Bureau for a company registration?

Yes, it is included.

I am filling in the application form. I am planning to set up a stock company, but I am an investor. Should I enter my information in the “Representative” column?

Please enter the information of the person who will be the representative director in the “Representative” column.
In the case of a limited liability company, please enter the information of the person who will be the representative employee.

Can I change my location from Shinjuku 3-chome Plus to Nihonbashi Tower later on?

Yes, as long as you haven’t completed your membership registration with us yet, you can change your location.

Flowchart for signing up for Virtual Office

The process of signing up for Virtual Office is as follows.

Application

Please fill in the application form and submit it to us.

Submission of required documents

After you have submitted the form, we will send you a confirmation email asking you to submit the required documents.

Assessment

Based on the information you have provided us, we will assess your application carefully and inform you of the result.

Payment

Once your application has been approved and we have received your payment, your Virtual Office application will be completed. The next step is to set up your company.

Please note that you will need to complete your company establishment procedures after you have signed up for Virtual Office.

Fifteen years in business with a proven track record of 8,088 companies.
We are currently running a campaign to support company start-ups and relocation registrations!!

*As of January 2022

Click here to apply

Click here to contact us

From Customer Plus

Fifteen years on, we have continuously improved our virtual office service to meet our customers’ needs.
We will continue to strive for greater customer satisfaction.

Customer Plus Co., Ltd

Koji Muneta (left), Operation Manager, and Kazuya Kobayashi (right), President & CEO

Virtual offices and rental offices are usually operated under a lease agreement with the owner of the building or tenant, who allows their customers to use their addresses or spaces. However, in such cases, the offices are dependent on the owner’s environment and their customers may be forced to move out due to redevelopment or a change of owner.

In particular, since the Tokyo’s successful bid for the 2020 Summer Olympics, redevelopment has progressed and the owners’ environment has changed dramatically. The risk of relocation for the owners’ convenience has increased more than ever before. In addition to causing the users pay extra expenses, such as for changing their registered address and replacing business cards, frequent address changes can also affect their trust.

To avoid such risks associated with owners’ convenience, we, Customer Plus, are ready to offer our own locations. Because our company is the owner of the buildings / rooms, we are able to provide our customers with more long-term and stable management. Customer Plus was founded in 2008 and is now in its 15th year of operation. We will continue to provide a stable and reliable service for our customers in the future.

Customer Plus Co., Ltd

Koji Muneta (left), Operation Manager, and Kazuya Kobayashi (right), President & CEO

Application

Please fill in the form and submit it.

We will send you a confirmation email with instructions on the steps to take and the URL to download the relevant documents (required documents).
*Please note that we can only accept 10 applications per month. If you do not submit the necessary documents or complete the payment process by the deadline, your application will be cancelled. We will give priority to customers who have been waiting for their applications to be processed. Thank you for your understanding.

After confirming the contents, please click the Send button.
Desired location
Plans / Payment / Payment Methods
Options

All-in-One Start a Company (The administrative scrivener can support the company establishment process in English)

Type of companies  

International Shipping Service *Please tick if you want us to ship your mail to an overseas address.
Company Name / Trade Name

Name of representative

Current address (representative)

Cell phone number, etc.

Email address

Message
Terms and Conditions

Download as PDF

■Customer Plus Terms of Use■
Terms of Use for following virtual offices: Ginza Plus, Omotesando Aoyama Plus, Tokyo Nihonbashi Plus, Nishi-Shinjuku Plus, Akasaka Roppongi Plus, Shinbashi Ekimae Plus, Shibuya Plus, Aoyama Annex (former Minami Aoyama Plus), Nihonbashi Tower, Shinjuku 3-chome Plus, Shinagawa Plus, Shibuya Tower, Aoyama Premium, Shirokane Meeting Tower and Shinjuku Meeting Tower.

Customer Plus Co.,Ltd 1 February 2008
Partially added 1 June 2008
Partially revised 12 June 2008
Partially added 12 September 2008
Partially added 18 November 2008
Partially revised 28 March 2012
Partially revised 2 June 2016
Partially revised 11 July 2017
Partially revised 20 November 2018
Partially revised 14 June 2019
Partially revised 19 December 2019
Partially revised 26 March 2021
Partially revised 20 July 2021

Article 1: Scope of the Terms of Use.
These Terms of Use (hereinafter referred to as the 'Terms of Use') govern members’ use of the following virtual offices: Ginza Plus, Omotesando Aoyama Plus, Tokyo Nihonbashi Plus, Nishi-Shinjuku Plus, Akasaka Roppongi Plus, Shinbashi Ekimae Plus, Shibuya Plus, Aoyama Annex (former Minami Aoyama Plus), Nihonbashi Tower, Shinjuku 3-chome Plus, Shinagawa Plus, Shibuya Tower, Aoyama Premium, Shirokane Meeting Tower and Shinjuku Meeting Tower.

Article 2: Contents of the Services
Our services include general virtual office services (providing business addresses, mail and parcel storage, handling visitors, fax forwarding, providing meeting rooms, and company registration) and virtual office-related services (call forwarding, providing meeting rooms for members). Details of services and fees are shown on a separate sheet.
Only one address shall be available per contract.
Mail forwarding and storage shall be limited to 100 items per month.
With a monthly fee of 5,217 yen (tax included), members receive the right to use multiple locations for our meeting room service.
Use of meeting rooms shall be charged at 1,000 yen per hour (tax included).
Non-members (third parties) are not eligible to use this service.
We shall issue invoices, not receipts. Members themselves must log in to their My Page (members-only management screen) to access the appropriate invoices.
The address cannot be used as the place of resident registration (address for the certificate of residence).

Article 3: Service Period of the Contract
The period of use of our services for members who have paid monthly shall be extended automatically unless they notify us of their wish to terminate the contract by a method specified by us (in writing). In the case of an annual payment, the contract shall be renewed after we send members a renewal notice and confirm their intention to renew the contract.

Article 4: Contract Period
The minimum contract period for the use of our virtual offices and related services (call forwarding service) is 6 months, with one-month increments from the seventh month onwards. In the event of cancellation before 6 months, members may terminate their contract by paying fees to cover 6 months of usage. For the annual payment, the minimum contract period is 12 months, and for cancellations before 12 months, members may terminate their contract by paying fees for 12 months of usage.

Article 5: Applications for Use of the Services
Applications for the use of our virtual offices can be made by submitting an application form on our website, or by filling in the application form specified by us, signing and affixing a seal to it, and sending it by post or fax.

Article 6: Completion of the Contract
Contract for use of our virtual offices shall be completed when the applicant understands and accepts the Terms of Use, and when we approve his/her application and receive the application fee of 10,267 yen (tax included) and the usage fee paid by his/her credit card or deposited into our designated bank account.
To sign up for the use of our virtual offices, applicants are required to submit documents specified by us (for companies, a photo ID of the representative on a certified copy of the corporate registration with all historical matters and a document confirming the current address; for individuals, a photo ID and a document confirming the current address) as well as complete the necessary forms after the application form is submitted.
We will issue an account for the use of our system to the applicant (legal entity or individual) as soon as the contract has been concluded.
The initial application fee shall be deemed to be a service registration fee and will not be refunded under any circumstances.
If the applicant is a minor, agreement of a legal representative including a person who has parental authority shall be required (the same applies to the agreement to these Terms of Use). The legal representative shall jointly and severally guarantee the obligations of the applicant.
If an applicant who was a minor at the time of agreeing to these Terms of Use uses the services after reaching the age of majority, he/she shall be deemed to have approved the acts of use while he/she was a minor.

Article 7: Rejection of Applications
We shall not accept an application for a virtual office or may cancel the acceptance of an application even after it has been accepted if any of the following apply. We will not refund any fees that have already been paid.
1) Using the address as a return address for DMs, large quantities of samples or products, or as a business address for adult content sites, MLM, pyramid schemes, gambling (e.g. horse racing), or similar types of businesses.
2) Using the address for political, religious, or gang group activities.
3) Using the address for any other activities in breach of laws, regulations, or ordinances.
4) If false facts are stated on the application form and are discovered after the application has been submitted.
5) When payment cannot be made by credit card.
6) Also, our company complies with the identity verification method based on the Act on Prevention of Transfer of Criminal Proceeds.
The same also applies when we send documents to the address you have stated in your application to confirm the address but you do not receive these documents, or when we consider that your business activities could cause inconvenience to stakeholders.

Article 8: Change of Name and Other Information
When the name, address and/or location, telephone number, etc. of the member has changed, he/she must submit a document stating the change (e.g. certificate of residence) to us within two weeks.

Article 9: Discontinuation of Services
We may discontinue service provision and operation of our virtual offices if serious business problems arise.
In such cases, we shall give one month's prior written notice.

Article 10: Termination of Contract
Even after signing the contract, if we find that a member company is causing nuisance to other member companies, or a member company has registered the address supplied by us for resident registration without permission, we shall revoke or forcibly terminate the membership right without notice and no refunds will be made.
In the event of termination of the contract, the member company must promptly delete the address, telephone number, fax number, and other information supplied by us from their website, business cards, brochures, and all other materials.
The member company will not be able to receive any incoming mail, faxes, etc. delivered after the termination of the contract. The same applies if we discover that the member company has transferred or lent the right to use our services to a third party.
If we receive more than the maximum number of mail (100 items per month) without prior notice and we are unable to process them, we will suspend the use of the address with a 30-day notice.

Article 11: Late Payment Charge
If the member fails to pay the virtual office fees and other charges by the due date, he/she shall pay a late payment charge of 14.5% interest per annum for the number of days from the day after the due date to the day before the payment is made.

Article 12: Refund System
Members may request a cancellation of the contract in writing if he/she is dissatisfied with our services before 30 days have passed from the date of the contract (this application).
We will refund the members up to the amount of the paid initial registration fee of 10,267 yen (tax included) and the first month's service fee without any delay.
We shall not bear any expenses (e.g. printed materials) incurred by members who have made the application.
If a lawsuit arises between our company and a member, the court having jurisdiction over our company's location shall be the first instance exclusive jurisdiction court.

Article 13: Cancellation and Refund. No Refund on Cancellation in the Case of the Annual Payment
Contract cancellation (termination) shall be accepted when the member informs us one month in advance after the minimum contract period as stipulated in Article 4 (Contract Period), or pays his/her fees for the minimum contract period.
If the member has paid monthly, he/she can cancel the contract by notifying us one month in advance. The next payment which will be made after the cancellation notice shall be accepted as a final payment.
The service subscription period shall be at least 6 months.
If the member requests cancellation before 6 months, he/she may terminate the contract by paying fees for 6 months.
If the member has paid annually, he/she may terminate the contract by notifying us one month before the contract termination date.
In the case of annual payments, no refunds can be made under any circumstances.
We cannot accept any cancellation procedure if the member notifies us only by email or telephone. We can only complete the cancellation procedure after we receive the cancellation form from the member and when we send a confirmation of cancellation. If the cancellation procedure is delayed, the final payment date will be delayed.
The member must delete the address, telephone number, fax number, etc. supplied by us from your website, business cards, brochures, and all other materials by the scheduled termination date.
The member will not be able to receive any mail, faxes, etc. that arrive after the cancellation.
(After cancellation, former members will not be able to forward any mail or faxes from our address to their new address. If forwarding is discovered after the cancellation, the usage fee will be charged retrospectively).
If there is any outstanding payment at the time of contract termination, the member shall promptly transfer the outstanding amount to our bank account or pay the amount by credit card.
If we cannot confirm payment of the outstanding balance, and if the member is a call forwarding service user, the outstanding balance will be offset by his/her prepayment deposit.
If the member has committed misconduct, such as continuing to use the address for company registration and other purposes after contract termination, and has evaded payment for virtual office fees, he/she shall pay, in addition to the amount that he/she has evaded, a surcharge equal to twice the amount that he/she has evaded, by the date specified by us.

Article 14: Disclaimer
Members shall agree in advance that the following circumstances may occur in relation to the services provided by the service operator and that the operator or the administrator shall not be liable for any compensation for such circumstances.
(1) Late or undelivered packages or mail.
(2) Suspension or discontinuation of virtual office services due to amendments to laws and regulations, the bankruptcy of the operator/administrator, or other unavoidable reasons.
(3) The transfer of the operator's or administrator's position to a third party.
(4) Temporary problems with telephone, internet and/or other telecommunication equipment.

Article 15: Transfer of Rights
The rights to use our services that have occurred based on membership registration cannot be transferred or lent to a third party.
If this is discovered, the member shall be liable to pay a penalty fee of ¥1,000 per day retrospectively from the commencement date of use.

Article 16: Personal Information
We acknowledge the importance of how we handle personal information and have implemented the following initiative.
We appoint a chief administrator in each department or division that handles the personal information of our customers (hereinafter referred to as 'personal information') and ensure that the chief administrator manages the information appropriately.
With regard to the personal information stored in the automated processing system, we take preventive measures against imposer access, loss, damage, falsification, or leakage of personal information.
Except where there is a legitimate reason to do so, we do not provide personal information collected from customers to third parties other than our subsidiaries, contractors and business partners, and successors to the relevant business of our company.
The personal information will not be provided to third parties other than our contractors and business partners, and successors to the relevant business of our company and/or our subsidiaries.
Unless there are special circumstances, when we share personal information provided by our customers with third parties, we will take steps to prevent leakage or re-provision by such third parties through contractual obligations.
We may send our customers information by e-mail regarding our services or the products and services of our partners which we consider to be of benefit to them.
Customers can request us to stop sending such emails by contacting us.
If customers wish to inquire about or correct, etc. the personal information that they have provided, they can contact the respective customer service desk of our company and we will respond to their request within a reasonable scope.
We comply with all applicable laws and regulations regarding personal information that we maintain and will review and improve our initiatives described in the above paragraphs from time to time.
We are not responsible for the protection of personal information, etc. on the websites of other businesses and individuals linked to our website.
We may promptly provide information on the relevant member (individual or legal entity) in response to a formal written request by the law enforcement authorities.
We may promptly disclose the information of the concerned member (individual or legal entity) in response to information disclosure requests from lawyers who belong to a bar association in accordance with Article 23-2 of the Lawyers' Act.
Please note that these Terms of Use were formulated on 1 February 2008 and are subject to change.

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